Organisation: Protsahan India Foundation
Location: New Delhi (with travel to program geographies)
Reporting to: Founder & CEO
Team Supervision: Care Academy Lead, Care Network Manager, M&E/Data Coordinator, Training Facilitators, Program Officers
Role Purpose
The Associate Director – Programs (CareVerse) leads the design, delivery, and performance management of the CareVerse program. The role ensures that training translates into measurable action by frontline workers and that those actions lead to protective factors for girls in targeted geographies. The position oversees the full program cycle: training delivery, network engagement, and evidence generation. The Associate Director ensures discipline in execution, maintains program quality, and drives learning loops that improve the model over time.
This role anchors the shift from program activity to evidence-backed practice change.
Key Responsibilities
1. Program Leadership and Strategy
Lead implementation of the CareVerse program across training cohorts, network engagement, and field validation.
Translate the CareVerse strategy into clear operational plans with defined milestones, budgets, and performance metrics.
Ensure program execution aligns with the CareVerse design framework and learning cycles. Maintain a clear implementation roadmap for Phase 1 cohorts and expansion geographies.
Drive coordination across Care Academy training, Care Network engagement, and research activities.
2. Training Delivery Oversight (Care Academy)
Oversee the design and delivery of residential training cohorts for frontline workers. Supervise the Care Academy Lead and training facilitators.
Ensure training modules remain action-oriented and aligned with the six priority protective actions.
Maintain quality control across all training cohorts. Track training outputs including:
- Number of workers trained
- Completion rates
- Post-training assessment scores
Ensure 85 percent or higher completion rates across residential cohorts. Drive curriculum revision cycles based on learning insights from cohorts.
3. Behaviour Change and Practice Adoption
Ensure that trained workers adopt protective actions in their work with girls and families. Track behaviour change indicators such as:
- Percentage of workers adopting at least one priority action within 30 days
- Percentage demonstrating trauma-informed language and practice
- Workers conducting resource mapping for girls
- Workers establishing economic linkages for families
Work with the Care Network Manager to monitor ongoing engagement and practice adoption. Ensure monthly reflection cycles capture practice insights and barriers.
4. Network Engagement
Oversee the Care Network as a structured community of practice for trained workers. Ensure network systems support long-term engagement and professional learning.
Supervise:
- Monthly check-ins with trained workers
- Micro-learning content drops
- Facilitated discussions and peer learning sessions Maintain target engagement metrics including:
- 60 percent or higher monthly check-in participation
- 50 percent or higher active participation at 12 months Strengthen retention and peer learning within the network.
5. Monitoring, Evaluation, and Learning (MEL) Lead implementation of the CareVerse MEL system. Oversee the three evidence streams:
- Monitoring of training delivery and operational performance
- Evaluation of behaviour change among trained workers
- Continuous learning to refine program design
Ensure the MEL team captures data across the IOOI framework: inputs, outputs, outcomes, and long-term impact.
Supervise baseline research in targeted geographies and establish systems for longitudinal tracking.
Validate self-reported worker behaviour through spot-check field visits and qualitative follow-ups. Ensure the program generates credible evidence on:
- Protective factors established for girls
- Worker practice change
- Network engagement and retention
Work with external evaluators to conduct 6, 12, and 18-month program assessments.
6. Evidence Generation and Knowledge Production
Lead the translation of program data into actionable insights.
Produce quarterly program learning reviews and annual evidence summaries.
Work with the Dialogues and Research teams to convert field insights into policy briefs and sector learning outputs.
Support development of research reports and public-facing evidence documentation. Ensure program data supports credible claims about practice change and protective factors.
7. Team Leadership and Program Management
Recruit, manage, and mentor the CareVerse program team.
Lead weekly program reviews with the training, network, and MEL teams. Ensure clear performance metrics for each role.
Build strong internal coordination between program staff, research teams, and GEC teams. Create a culture of accountability and learning across the CareVerse program.
8. Partnerships and Stakeholder Engagement
Support partnerships with civil society organizations, training partners, and research institutions.
Represent Protsahan in strategic conversations on trauma-informed care and child protection practice.
Contribute to sector dialogue platforms through the Hriday Dialogues initiative.
Key Deliverables (First 12 Months)
Launch and manage the first three CareVerse training cohorts. Build an active Care Network community of trained workers.
Establish baseline research in priority geographies.
Deliver validated evidence on practice change among trained workers. Produce the first CareVerse evidence reports on protective factor adoption.
Qualifications
Master’s degree in Social Work, Public Policy, Development Studies, or related field.
Experience
15–18 years of experience in child protection, gender programs, or community-based social development.
Demonstrated experience in hiring, managing and leading large program teams.
Strong experience in program monitoring, evaluation, and evidence-based programming. Experience managing partnerships with civil society or government systems is a must.
Skills and Competencies
Strong program leadership and operational management. Ability to translate strategy into structured program delivery.
Experience managing MEL systems and using data for decision-making. Excellent team leadership and mentoring skills.
Very strong research, writing and analytical skills.
Ability to work in high-complexity environments and maintain execution discipline.
Personal Attributes
Strong understanding of child protection and gender justice.
Ability to lead teams through ambiguity and early-stage program development. Comfort working in an iterative program design environment.
High level of integrity and accountability. Comfortable with extensive domestic travel.